Payment Policy

Last Updated: January 2025

This Payment Policy explains the payment methods we accept, how payments are processed, and the security measures in place when you shop at https://royalkorj.com (“the Website”). By placing an order, you agree to the terms outlined below.

1. Accepted Payment Methods

Royalkorj accepts secure online payments using the following methods:

  • Credit Cards (Visa, Mastercard, American Express)
  • Debit Cards
  • Shop Pay / Google Pay
  • Other secure payment methods shown at checkout

Only payment options displayed on the checkout page are available for your order.

2. Payment Processing

  • Payments are processed at the time of purchase.
  • Orders will only be prepared and dispatched after full payment has been successfully completed.
  • We do not store or have access to your full payment card information.
  • All card payments are handled through encrypted and PCI-DSS-compliant payment gateways.
  • If a payment fails, your order will not be created, and you will receive an error message at checkout.

3. Security of Payment

Your security is our priority. We use:

  • SSL encryption to protect all personal and payment data.
  • Secure payment gateways (e.g., Shopify Payments, Stripe, etc.).
  • Fraud detection tools to verify legitimate transactions.

This ensures your information is protected throughout your checkout process.

4. Currency

All prices on our website are displayed in GBP (£) unless otherwise stated. If you pay using an international card, your bank may charge conversion fees, and exchange rates may vary. Royalkorj is not responsible for any additional charges made by banks or payment providers.

5. Taxes & Duties

KORJ LTD (Royalkorj) is not currently registered for VAT as its taxable turnover remains below the current mandatory VAT registration threshold for the United Kingdom. Therefore, no VAT is charged or included in the prices displayed on the website. The price you see is the final price of the goods, with no additional sales tax or VAT added at checkout.

6. Fraud Prevention & Verification

To protect our customers, we may request additional verification if your payment appears suspicious, billing and shipping addresses do not match, or the payment is flagged by our security system. Orders cannot be processed until verification is completed.

7. Payment Confirmation

Once payment is successful:

  • You will receive an order confirmation email.
  • Your order will begin processing within 1–3 business days.
  • You will receive a shipping confirmation email with tracking once dispatched.

8. Refunds & Payment Reversals

Refunds are issued according to our Refund Policy. When a refund is approved:

  • It will be issued to the same payment method used for the original transaction.
  • Processing times vary by bank, typically 3–10 business days.
  • We cannot refund to a different payment method for security reasons.

9. Chargebacks & Disputes

If you believe a payment was made in error, please contact us first at support@royalkorj.com. We will investigate and resolve the issue as quickly as possible. Filing a chargeback without contacting us may delay resolution or complicate the investigation.

10. Contact Us

If you have questions about payments or checkout, please contact us:

  • KORJ LTD
  • 124–128 City Road, London, EC1V 2NX, United Kingdom 
  • Phone: +44 7748 037649
  • Email: support@royalkorj.com