Order Cancellation Policy

This policy outlines the conditions under which you may cancel an order placed on www.royalkorj.com. We work quickly to process orders, so we encourage you to review your cart carefully before checkout.

1. The Cancellation Window

Orders can only be cancelled before the order has been processed or shipped.

• Processing Status: Our internal processing window is typically 1–3 business days (up to 5 business days during peak periods).
• Cancellation Deadline: Your request to cancel must be received before your order status changes to "Fulfilled" or "Shipped".

2. How to Request a Cancellation

To request an order cancellation, you must contact our support team immediately.

• Method: Email us at support@royalkorj.com.
• Subject Line: Please use the subject line: URGENT CANCELLATION REQUEST – Order [Your Order Number]
• Required Details: You must include your full name and the complete Order Number in the body of the email.

We will review the status of your order and confirm via email whether the cancellation was successful.

3. Cancellations for Dispatched Orders

• Once an order has been handed over to the courier and tracking information has been generated (i.e., the order status is "Fulfilled" or "Shipped"), it can no longer be cancelled.
• If you no longer want the item after it has been dispatched, you must wait for the order to be delivered and then submit a return request under our standard Refund & Returns Policy.

4. Refunds for Cancellations

• If your cancellation request is approved, a full refund will be issued.
• The refund will be issued to the same payment method used for the original transaction.
• Refund processing times vary by bank, typically taking 3–10 business days to appear in your account. We cannot expedite bank processing times once the refund has been initiated.

5. Contact Information

If you have any questions regarding your ability to cancel an order, please contact us immediately:

• Email: support@royalkorj.com
• Phone: +44 7748 037649